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Find setup guides and clear answers for your Aurevian product.
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How do I set up my AF-13?
Power on the frame, install the Aurevian App, and choose cloud or offline binding.
Should I use cloud binding or offline binding?
Cloud binding enables remote transfers and sharing; offline binding sends photos directly from your phone.
What should I do if AF-13 cannot connect to Wi-Fi?
Check power, permissions, the 2.4 GHz network, password, distance, and the selected binding mode.
Why does the “JT-” hotspot say there is no internet?
This is normal because the hotspot is only for local communication with the frame.
How do I send photos to AF-13?
Select a photo or playlist in the App, preview it, and send it to the frame.
What should I do if photos are not sending?
Verify the selected frame, connection, battery level, and App version.
Does offline binding upload my photos?
Direct transfer does not use the cloud, but enabled cloud backup can upload media separately.
What should I do if voice interaction is unavailable?
Voice interaction requires cloud binding and an available network connection.
How do I restore AF-13 to factory settings?
Press and hold the front button continuously for 15 seconds.
What should I do if AF-13 does not charge?
Check the supplied adapter, cable, connections, environment, and device condition.
Why does the e-paper screen flash when changing images?
Brief flashing or color changes are normal during a full e-paper refresh.
Why is an image still visible after power is disconnected?
E-paper retains a completed image without continuous power.
Still need help?
Email our team with your product model and a short description of the issue.