What should I do if photos are not sending?
Verify the selected frame, connection, battery level, and App version.
Updated July 20, 2026
- Confirm that the correct frame is selected in the App.
- For cloud binding, check the phone, frame, and router network connections.
- For offline binding, remain connected to the “JT-” hotspot until transfer is complete.
- Charge the frame and update the App to the latest version.
- Reopen the photo preview and try sending again.